Privacy Policy

Privacy Policy for Gramel Guitars

Effective Date: 20250505

Gramel Guitars is committed to protecting and respecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and protect your personal data when you visit or make a purchase from www.gramelguitars.com (the “Website”).

1. What Data We Collect

We collect the following types of personal data:

a. Information You Provide

• Name
• Email address
• Phone number
• Billing and shipping address
• Payment details (processed securely via our payment provider; we do not store card numbers)
• Account information (if you register)
  
  

b. Automatically Collected Information

• IP address
• Browser type and version
• Device type
• Browsing behavior (e.g., pages viewed, time on site)
• Cookies and similar tracking technologies (see Section 6)
  
  

2. How We Use Your Information

We use your data to:

• Process and fulfill orders
• Provide customer support
• Send order confirmations and updates
• Respond to inquiries or complaints
• Improve our website and services
• Send newsletters or promotions (only if you opt in)
• Comply with legal and tax obligations
  
  

3. Sharing Your Information

We do not sell your personal data. We share data only when necessary with:

• Payment processors (e.g., Stripe, PayPal)
• Shipping providers (e.g., courier services)
• Website and IT service providers
• Legal authorities when required by law (e.g., fraud prevention, tax compliance)

All partners are GDPR-compliant and only process your data on our instructions.

4. Legal Basis for Processing (GDPR)

We process your personal data based on the following legal grounds:

• Contractual necessity (e.g., to fulfill your order)
• Legal obligation (e.g., tax records)
• Consent (e.g., marketing emails)
• Legitimate interest (e.g., improving user experience)
  
  

5. Data Retention

We retain your personal data only as long as necessary for the purposes described, including legal, tax, or accounting requirements. Typically:

• Order information: 6 years (for tax/legal purposes)
• Marketing preferences: until you unsubscribe
• Contact messages: up to 2 years
  
  

6. Cookies & Tracking Technologies

We use cookies and similar tools to:

• Remember preferences
• Analyze traffic and usage behavior
• Provide relevant content

You can control or disable cookies through your browser settings.

For more information, please see our Cookie Policy (link to be added).

7. Your Rights (EU/UK GDPR)

You have the right to:

• Access your personal data
• Request correction of inaccurate data
• Request deletion of your data
• Withdraw consent at any time (e.g., unsubscribe from emails)
• Object to data processing
• Request data portability
  
  

To exercise your rights, please email us at info@gramelguitars.com.

8. Data Security

We take data protection seriously and use:

• SSL encryption
• Secure servers
• Access control
• Data minimization

Despite our efforts, no online service can guarantee 100% security. Please protect your login credentials.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their content or privacy practices. Please review their policies before providing any data.

10. Children’s Privacy

Our website is not intended for individuals under the age of 16. We do not knowingly collect data from children.

11. Changes to This Policy

We may update this Privacy Policy occasionally. We will post updates on this page and update the “Effective Date” above. Continued use of the site means you accept the revised policy.

12. Contact Us

If you have questions or concerns about this Privacy Policy or how your data is handled, contact us at:

Gramel Guitars
Email: info@gramelguitars.com
Website: https://www.gramelguitars.com